Policies

Shipping Information

All of our jewelry is hand made to order and takes approximately 4 – 5 weeks for delivery. However “Ready to Ship” jewelry orders are shipped within 3 to 5 business days upon receipt of the order.

Your telephone number is required on all orders and please know that this will remain private and confidential.

Unfortunately we cannot ship to P.O. boxes.

International Delivery
At this point, we do not have a rate chart for shipping internationally. For international orders, please email us directly via the "Contact" page for shipping charges to your country.
Standard Shipping and Handling Chart
orders up to $999...................................$17.00
orders from $1000 to $1,999.......................$23.00
$2,000 and above................no charge
Expedited Shipping
orders up to $999...................................$23.00
orders from $1000 to $1,999.......................$32.00
Shipping to Alaska and Hawaii
Orders to Alaska and Hawaii can only be sent via expedited shipping.
Saturday

If you require Saturday delivery, please contact us @646-519-7229 (10:00 am to 6:00pm/est, M-F) for options based upon your specific location.

Return Policy
We hope you are very happy with your purchase.  If for whatever reason you are not satisfied, we will be happy to issue you a store credit under the following conditions:

a. Within 7 days of receipt of your shipment, you'll be required to click here and provide us with your name, email, telephone number and reason for returning the purchase. In return, we will email you back a return authorization (RA) number and mailing instructions. Packages sent to us without an RA number will be refused.
b. Items must be returned in new, unworn condition with all original packaging materials and the original sales invoice.  
c. All returns will be processed after we inspect and verify the item. Returns take approximately five business days to process after our receipt of the item.

Please note, we do not accept the return of, or offer refunds or store credit for custom made items.

If you wish to return a defective item, you may do so up to 6 months from date of purchase for a full refund. The defectiveness of the piece is subject to our review - please click here to contact us regarding your issue.


Repair Policy

If you have owned your jewelry for less than one year and have proof of purchase, please contact us directly at clienthappiness@lisajenks.com or via the contact page. 

Otherwise, please click here for a repair form. We work with a repair service that we are very happy with called RW Manufacturing out of Rochester, NY. Print out and complete one form per piece of jewelry to be repaired and enclose it with your jewelry in secure packaging. Mail it to the address listed at the bottom of the form.

You are welcome to call the RW Manufacturing phone number provided to discuss the nature of the repair. Once they receive your jewelry, they will be in communication with us if there are any questions regarding the repair. Then they will send you an estimate via email and begin the repair once approved.

If you prefer to have your local jeweler repair your piece, click here for jeweler's repair instructions.

Please note - if your repair requires the addition of any stones or pearls, please contact us prior to shipping. 

Watches - For any watch repair issues, please contact the factory responsible for manufacturing all our watches:

Paroline & Wright Inc. 

Phone: (401) 781-5300 

Email: PWDGUYS@AOL.COM

Security

Lisa Jenks Limited protects user information with the following security measures:

We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Making credit card purchases through Lisa Jenks Scheme is more secure than using your credit card for phone or local store purchases.

A digital certificate has been put in place to ensure data is thoroughly secured and encrypted.

Privacy Policy

Your privacy is important to us.  Lisa Jenks Limited does not sell or license personal and identifiable information concerning its website visitors to third parties.
We reserve the right to use or disclose any information as needed to satisfy any law, or regulation or legal request, to protect the integrity of the site, to coordinate in any law enforcement investigation or in connection with an investigation of fraud, intellectual property infringement or other activity that is illegal or may expose us to legal liability.

Legal Notices

Thank you for visiting the website of Lisa Jenks Limited. By using this website you agree that your access to and use of this website are subject to the terms and conditions set forth in this legal notice and all applicable laws. These terms and conditions are subject to change without notice. Any changes will be posted herein.
Intellectual Property
a. Copyright Information All materials contained on this website including but not limited to graphics, text, photography, and the like — are copyrights, trademarks, trade dress, and/or intellectual property of Lisa Jenks Limited. They are protected by United States Copyright Law and the Berne Convention. All worldwide rights, titles, and interests are reserved. These materials may not be reproduced, modified, distributed, transmitted, displayed, published, or broadcast without the prior written permission of Lisa Jenks Limited. However, you may electronically copy and print single copies of material from lisajenks.com for personal, non-commercial use only. You may not alter or remove any trademark, copyright, or other notice from such copies. Should you choose to download any site materials via e-mail, no right, title, or interest in those materials will be transferred to you.
b. Trademarks The federally registered "LISA JENKS®" and the exclusive trade dress in the graphics and layout of this website are protected by U.S. and international trademark laws. This trademark and/or trade dress may not be used in connection with any product or service that is not offered by Lisa Jenks Limited, in any manner that is likely to cause confusion among consumers, or in any manner that disparages Lisa Jenks Limited.
c. Disclaimers This website and its content are provided on an "as is" basis without any representations or warranties of any kind, either expressed or implied, as to the website's operation or content. To the fullest extent permitted by law, Lisa Jenks Limited disclaims all warranties, expressed or implied. Lisa Jenks Limited will not be liable for damages of any kind arising from your use of or inability to use this website. Given the unpredictability of technology and the online environment, Lisa Jenks Limited does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and a user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with the use of our site. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Lisa Jenks Limited shall not be liable for damages arising out of or in connection with the use of this website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, loss of data, loss of or damage to property and claims of third parties, even if Lisa Jenks Limited has been advised of the possibility of such damages.
Submissions
Although we will make every effort to respond quickly to applicable e-mail messages, Lisa Jenks Limited is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation for your comments or submissions. While we welcome your comments and feedback regarding our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials or information via this website or any e-mail connection. Please note that all your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through lisajenks.com shall become and remain the property of Lisa Jenks Limited. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission.
Privacy Policy
Your privacy is important to us. Lisa Jenks Limited does not sell or license personal and identifiable information concerning its website visitors to third parties.
We reserve the right to use or disclose any information as needed to satisfy any law, or regulation or legal request, to protect the integrity of the site, to coordinate in any law enforcement investigation or in connection with an investigation of fraud, intellectual property infringement or other activity that is illegal or may expose us to legal liability.
Applicable Law
This site is created and controlled by Lisa Jenks Limited in the State of New York, USA. Use of this site will be governed by and construed in accordance with the laws of the State of New York without giving effect to any consent and agree that any claim against Lisa Jenks Limited arising from or related to your use must be brought in the city, state or federal courts located in New York County, New York.

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